If your facility is in Missouri, QIPMO nurse consultants will help refine your quality improvement
programs. Members of the QIPMO team can also help you learn to download, read, and
interpret your state and federal MDS quarterly reports and help simplify the quarterly MDS data.
The nurses can also provide clinical practice consultations and inservice training sessions for your
staff to help improve nursing care in those areas where you would like to see improvement.

Wendy Boren, BS, RN

Wendy Boren, BS, RN

Clinical Educator/Consultant

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Wendy Boren, BS, RN

Clinical Educator/Consultant
Region 2 - Southeast
borenw@missouri.edu

Wendy is our QIPMO educator in the Southeast region of Missouri. She has worked as a registered nurse in LTC for 8 years. She has worked as ADON, Assisted Living Coordinator, MDS Coordinator, and charge nurse. She currently serves as VP on the board of directors for MC5 and as co-rep for the southeast region. Wendy also serves as an Alzheimer’s Association Community Educator and has developed special activities and educational training materials for caregivers, nurses, CNAs, and administrative staff for caring for people with dementia. Her passion is speaking about Alzheimer’s and implementing culture change like the Music & Memory program. Her mantra is simple: “We have one job as nurses in LTC – help people live the best life they can – laugh, smile, be human. Life doesn’t change just because you need a little help.”

Katy Nguyen, MSN, RN

Katy Nguyen, MSN, RN

Clinical Educator/Consultant

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Katy Nguyen, MSN, RN

Clinical Educator/Consultant
Region 3 - Kansas City; Region 4 - Northwest
nguyenk@missouri.edu

Katy works in the Kansas City and Northwest MO areas, providing education and training on the quality of care and best practices for LTC nursing staff. She participates in the development of a nationwide Center for Nursing Excellence in LTC with the honor society of nursing, Sigma Theta Tau International, and has been recognized with the Research Utilization award from Sigma Theta Tau. Katy has been in the long-term healthcare field since 1996. She began her nursing practice in as a Director of Nursing and has also held the position of Corporate Nurse Consultant. She has a solid background in many clinical management systems and a holistic approach to healthcare services. Katy is well-versed in the areas of policy and procedure development as well as implementation, staff development strategies, and quality improvement programs.

Crystal Plank, BSN, RN, RAC-CT

Crystal Plank, BSN, RN, RAC-CT

Clinical Educator/Consultant

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Crystal Plank, BSN, RN, RAC-CT

Clinical Educator/Consultant
Region 5 - Northeast; Region 6 - Mid-Missouri
plankcl@missouri.edu

Crystal has worked in LTC for the past 18 years and is currently providing QIPMO assistance to the Mid-MO and Northeast regions of MO. Her vast experience includes being an MDS Coordinator, ADON, DON, Medicare Specialist, and CPR instructor. She is certified in dementia care through the Alzheimer’s Association in addition to having her certification as a Resident Assessment Coordinator (RAC-CT). Crystal’s passion has always been supporting the elderly population and caregivers in the long-term care industry.

Melody Schrock, BSN, RN

Melody Schrock, BSN, RN

Clinical Educator/Consultant

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Melody Schrock, BSN, RN

Clinical Educator/Consultant
Region 1 - Springfield
schrockm@missouri.edu

Melody provides consultation and quality improvement training in the Southwest region of Missouri. Melody has been in the long-term care (LTC) industry for 20 years, beginning as a nursing assistant and medication aide, then working her way through college for her RN, ultimately obtaining her BSN in Springfield. Her LTC management experience includes eight years of being a Director of Nursing and, most recently, the unit manager/MDS coordinator of 76-bed facility.

Carol Siem, MSN, RN, GNP-BC, RAC-CT

Carol Siem, MSN, RN, GNP-BC, RAC-CT

Clinical Educator/Consultant, QIPMO Team Leader

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Carol Siem, MSN, RN, GNP-BC, RAC-CT

Clinical Educator/Consultant, QIPMO Team Leader
Region 7 - St. Louis
siemc@missouri.edu

Carol is the QIPMO team leader, and with more than 40 years’ experience in the geriatric population (in either hospital-based skilled nursing facilities or acute rehabilitation units), she provides clinical consultation to the St. Louis area for the QIPMO program. At the national level, Carol is a past Chairman of the Board of the American Association of Nurse Assessment Coordinators (AANAC), which represents over 16,000 members working in LTC. Through AANAC she is certified in the RAI Process as a RAC-CT (Resident Assessment Coordinator). She has also served as a member of the Centers for Medicare & Medicaid Services (CMS) workgroup on Resident Assessment Protocols (RAPs) for MDS 3.0 and has served on the following Technical Expert Panels: 2009 – panel for the development of new publicly-reported nursing home quality measures and; 2012 – panel for anti-psychotic quality measure, as well as the re-hospitalization in LTC quality measure. She has also participated in the Pathways to Excellence in LTC Task Force by ANA in 2008, as well as the Technical Advisory Workgroup for the National Advancing Excellence Campaign.

Administrative

Marilyn Rantz, PhD, RN, FAAN

Marilyn Rantz, PhD, RN, FAAN

Curators' Professor Emerita, Project Director

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Marilyn Rantz, PhD, RN, FAAN

Curators' Professor Emerita, Project Director
S406 MU Sinclair School of Nursing
rantzm@missouri.edu

Nursing Specialty
Gerontological nursing, Nursing administration, Aging in Place, Technology in aging

Interest Area(s)
Quality of care in long-term care; Quality measurement; Aging in place; Nurse care coordination; Technology to enhance aging in place

More info
www.agingmo.com

Jessica Mueller, BA

Jessica Mueller, BA

Senior Program/Project Support Coordinator

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Jessica Mueller, BA

Senior Program/Project Support Coordinator
S439 MU Sinclair School of Nursing
muellerjes@missouri.edu
Ronda Cramer

Ronda Cramer

Project Support

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Ronda Cramer

Project Support
S438 MU Sinclair School of Nursing
cramerr@missouri.edu