If your facility is in Missouri, QIPMO nurse consultants will help refine your quality improvement
programs. Members of the QIPMO team can also help you learn to download, read, and
interpret your state and federal MDS quarterly reports and help simplify the quarterly MDS data.
The nurses can also provide clinical practice consultations and inservice training sessions for your
staff to help improve nursing care in those areas where you would like to see improvement.

Wendy Boren, BSN, RN, IP

Wendy Boren, BSN, RN, IP

Clinical Educator/Consultant

Wendy Boren, BSN, RN, IP

Clinical Educator/Consultant
QIPMO's Clinical Education Team: Region 2 - Southeastern
borenw@missouri.edu

Wendy is our QIPMO educator in the Southeast region of Missouri. She has worked as a registered nurse in LTC for 12 years. She has worked as DON, ADON, Assisted Living Coordinator, MDS Coordinator, wound nurse, and charge nurse. She currently serves as president on the board of directors for MC5. Wendy volunteers in several organizations, including as an Alzheimer’s Association Community Educator. Her clinical interests include emergency preparedness and disaster response and treatment of cognitive disability, TBI, PTSD, and functional brain decline through sensory experiences such as ecotherapy, art, music, and mindful occupation. She completed the CMS Infection Control Preventionist program in 2020. “It’s our job to bring real life to long-term care. Life should not stop just because you need a little help living it.”

Andrea Jones, MSN, MHA, RN, CCP

Andrea Jones, MSN, MHA, RN, CCP

Clinical Educator/Consultant

Andrea Jones, MSN, MHA, RN, CCP

Clinical Educator/Consultant
QIPMO's Clinical Education Team: Region 1 - Springfield/Southwestern MO
andrea.jones@missouri.edu

Andrea is the Region 1 nurse for the QIPMO program, providing clinical education and consultative services to the Southwest Missouri region. She started her career as a CNA during her senior year in high school, working in SNF/LTC facilities while going to nursing school. After finishing her BSN, Andrea worked in the cardiac step down, orthopedics, neurology, and rehab units to gain experience and stay in touch with the ever-changing world of nursing. She has frequently kept a part time position at a SNF/LTC facility as this truly is where her heart pulls her. She has held positions in disease management which involved building the heart failure resource center for in-home monitoring and many other telephonic programs for Mercy Springfield. Andrea has been an adjunct clinical instructor for SBU nursing students and enjoys seeing the excitement these ‘new nurses’ show as they care for our family and friends. She acquired her MHA from Webster University in 2015 and her MSN at WGU in 2019. Most recently she’s spent time as a Director of Nursing in a SNF and rehabilitation facility and has now completed the CMS Infection Control Preventionist certification program.

Katy Nguyen, MSN, RN, IP

Katy Nguyen, MSN, RN, IP

Clinical Educator/Consultant

Katy Nguyen, MSN, RN, IP

Clinical Educator/Consultant
QIPMO's Clinical Education Team: Regions 3, 4 - Kansas City/Northwestern MO
nguyenk@missouri.edu

Katy works in the Kansas City and Northwest MO areas, providing education and training on the quality of care and best practices for LTC nursing staff. She participates in the development of a nationwide Center for Nursing Excellence in LTC with the honor society of nursing, Sigma Theta Tau International, and has been recognized with the Research Utilization award from Sigma Theta Tau. Katy has been in the long-term healthcare field since 1996. She began her nursing practice in as a Director of Nursing and has also held the position of Corporate Nurse Consultant. She has a solid background in many clinical management systems and a holistic approach to healthcare services. Katy is well-versed in the areas of policy and procedure development as well as implementation, staff development strategies, and quality improvement programs.

Crystal Plank, BSN, RN, RAC-CTA, IP

Crystal Plank, BSN, RN, RAC-CTA, IP

Clinical Educator/Consultant

Crystal Plank, BSN, RN, RAC-CTA, IP

Clinical Educator/Consultant
QIPMO's Clinical Education Team: Regions 5, 6 - Midwest/Central/Northeastern MO
plankcl@missouri.edu

Crystal has worked in LTC for the past 21 years and is currently providing quality improvement consultation assistance to Skilled Nursing Facilities in the Central and Northeast regions in MO (QIPMO). Her vast experience includes being a Medicare Specialist, Denial Management Coordinator, MDS Coordinator, ADON, DON, and CPR instructor. Her in-depth knowledge is concentrated in state and federal regulations, LTC infection control practices, and all aspects of the RAI process. She has expertise in MDS 3.0, reimbursement (Medicare and Medicaid), and LTC regulatory compliance. She is certified as an Advanced Resident Assessment Coordinator (RAC-CTA). Crystal’s passion has always been supporting the elderly population and caregivers in the long-term care industry. She completed the CMS Infection Control Preventionist program in 2020.

Debbie Pool, BSN, RN, LNHA, QCP, IP

Debbie Pool, BSN, RN, LNHA, QCP, IP

Clinical Educator/Consultant

Debbie Pool, BSN, RN, LNHA, QCP, IP

Clinical Educator/Consultant
QIPMO's Clinical Education Team: Region 7 - St. Louis/Eastern MO
poold@missouri.edu

Debbie provides clinical education and consultative services to Region 7 St. Louis/East for the QIPMO program. She is a seasoned healthcare professional beginning her career as a nurse aide while attending nursing school. Upon receiving her RN, Debbie first worked in critical care as a staff nurse, charge nurse and unit manager. She became Director of Nursing for a small Missouri hospital leading them through a merger as the acting Administrator. Debbie completed her BSN at Drury University in Springfield and also obtained her Nursing Home Administrators license. For the past 20 plus years Debbie has served long-term care residents as a DON and Administrator in the St. Louis area and Columbia. Debbie’s clinical interests include regulatory compliance, quality improvement, infection prevention and staff development. She completed the CMS Infection Control Preventionist certification program. Debbie is a QAPI Certified Professional (QCP) through the American Association of Post-Acute Care Nursing (AAPACN).

Administrative

Marilyn Rantz, PhD, RN, FAAN

Marilyn Rantz, PhD, RN, FAAN

Curators' Professor Emerita, Project Director

Marilyn Rantz, PhD, RN, FAAN

Curators' Professor Emerita, Project Director
S406 MU Sinclair School of Nursing
rantzm@missouri.edu

Nursing Specialty
Gerontological nursing, Nursing administration, Aging in Place, Technology in aging

Interest Area(s)
Quality of care in long-term care; Quality measurement; Aging in place; Nurse care coordination; Technology to enhance aging in place

More info
www.agingmo.com

Jessica Mueller, BA

Jessica Mueller, BA

Senior Program/Project Support Coordinator

Jessica Mueller, BA

Senior Program/Project Support Coordinator
muellerjes@missouri.edu
Ronda Cramer

Ronda Cramer

Project Support

Ronda Cramer

Project Support
cramerr@missouri.edu