Nicky Martin, BS, LNHA, is the QIPMO team leader and functions as our NHA Coach in the southeastern and St. Louis regions of the state. Nicky has over 18 years of experience in the long-term care (LTC) industry. She began her LTC career as a business office manager in a 60-bed skilled nursing facility in 1996. Promoted to administrator in 2001, Nicky has been active with all departments within the facility and has experience with operational management, budget analysis, and accountability, Medicare/Medicaid billing procedures, facility projects and improvements, and team building. Nicky also holds a Bachelor’s of Accountancy degree. In May 2019, she completed the National Fire Protection Association (NFPA)’s Life Safety Code Essentials for Health Care Occupancies.
Mark Francis, MS, LNHA, is the QIPMO leadership coach for the west and southwest region of MO. He received a Master of Science degree in Psychology in 1984 and began his career as a counselor and coach working with couples and families. Mark has worked exclusively with the elderly for over 20 years. He directed a geriatric behavioral health unit for 10 years and has been a nursing home administrator since 2007. As an administrator, he built a team that worked together to receive multiple successful surveys. Mark is experienced in all aspects of long-term care leadership including building operations, financial performance, clinical outcomes, and team building. As his primary focus is taking care of people, he greatly enjoys building up the staff who work in long-term care and helping them reach their full potential as caregivers. As a QIPMO leadership coach, Mark is committed to providing the training, tools, and encouragement for all staff – from frontline to leadership – to become their best.
Libby Youse, BGS, LNHA, covers the Midwest and northern areas of the state. She has over 20 years of experience as a licensed administrator of skilled nursing homes. Libby started her career as a nurse’s aide and has served in homes as an effective Administrator showing leadership in developing Quality and Performance Improvement (QAPI) teams, regulatory compliance resulting in good survey outcomes, working with staff in understanding quality measures, proficiency in management, financial accountability and has experience in implementing, encouraging, and developing Culture Change. In May 2019, she completed the National Fire Protection Association (NFPA)’s Life Safety Code Essentials for Health Care Occupancies.
Gerontological nursing, Nursing administration, Aging in Place, Technology in aging
Quality of care in long-term care; Quality measurement; Aging in place; Nurse care coordination; Technology to enhance aging in place