If your facility is in Missouri, our leadership coaches will help refine your administrative and leadership skills. Coaches can help you with operational improvement, compliance, budgeting, survey and regulations, process improvement, staffing retention and training, and culture change. They can provide consultations and inservice training sessions for you and/or your staff to help improve your facility in those areas where you would like to see improvement.
Mark Francis, MS, LNHA, is the QIPMO leadership coach for the west and southwest region of MO. He received a Master of Science degree in Psychology in 1984 and began his career as a counselor and coach working with couples and families. Mark has worked exclusively with the elderly for over 20 years. He directed a geriatric behavioral health unit for 10 years and has been a nursing home administrator since 2007. As an administrator, he built a team that worked together to receive multiple successful surveys. Mark is experienced in all aspects of long-term care leadership including building operations, financial performance, clinical outcomes, and team building. As his primary focus is taking care of people, he greatly enjoys building up the staff who work in long-term care and helping them reach their full potential as caregivers. As a QIPMO leadership coach, Mark is committed to providing the training, tools, and encouragement for all staff – from frontline to leadership – to become their best.
Penny began her career in long-term care as an office manager in 1988, obtaining her administrator license in 1991. For the last 30 years she has served actively as a LNHA in both for profit as well as not-for profit facilities. Penny has volunteered for many long-term care organizations during her career such as the board of directors and advisory boards of GPN programs. She has dedicated her entire career to long-term care and enhances the motto, “Adding life to years, not years to life”.
Nicky Martin, MPA, BS, LNHA, CDP is the QIPMO team leader and functions as our NHA Coach in southeast Missouri and several counties in the central and southwestern regions of Missouri. With over 26 years of experience in LTC, she’s seen and done it all. She began her LTC career as a business office manager in a 60-bed skilled nursing facility in 1996 and was promoted to administrator in 2001. Nicky serves as an advisor to administrators, DONs, corporate directors, CFOs, and CEOs on all facets of CMS regulations from facility assessments to operational management. Her hometown roots as administrator in a rural home are the foundation for the principles that she practices, including the belief that everything starts with the CNAs. Nicky holds a Master’s Degree in Public Administration and a Bachelor of Science Degree in Accounting.
Libby Youse, BGS, LNHA, covers the Midwest and northern areas of the state. She has over 20 years of experience as a licensed administrator of skilled nursing homes. Libby started her career as a nurse’s aide and has served in homes as an effective Administrator showing leadership in developing Quality and Performance Improvement (QAPI) teams, regulatory compliance resulting in good survey outcomes, working with staff in understanding quality measures, proficiency in management, financial accountability and has experience in implementing, encouraging, and developing Culture Change. In May 2019, she completed the National Fire Protection Association (NFPA)’s Life Safety Code Essentials for Health Care Occupancies, is also a Certified Dementia Practitioner through the National Council of Certified Dementia Practitioners (NCCDP).
Nursing Specialty
Gerontological nursing, Nursing administration, Aging in Place, Technology in aging
Interest Area(s)
Quality of care in long-term care; Quality measurement; Aging in place; Nurse care coordination; Technology to enhance aging in place
© Nursing Home Help 2024